Contact Us - FAQ

The Picturalist offers you an array of expertly curated artwork, photography and prints at affordable prices that you can customize, delivered at your door in 4 to 7 business days.

 

Contact us - Frequently Asked Questions

 

 

Questions? Just call 1-833-742-8872 or 1-833-PIC-TURA or fill out our Contact form in this page. We promise to respond quickly.

 

1 EXCHANGES AND RETURNS
1.1 WHAT DO I DO IF MY ARTWORK ARRIVES DAMAGED ?

If your artwork has a framing flaw, please contact us at [email protected], so that we can make sure that you are satisfied with your purchase and initiate the free replacement process.

Please send a phone picture of the defect and the packaging and send it to us with your email.

1.2 WHAT IS YOUR RETURN POLICY ?

The Picturalist does not accepts returns. Works damaged in transit will be exchanged once we receive photos of the damaged package and a close-up of the damaged frame or acrylic glass. Please email us as soon as you receive the damaged work at [email protected]. In any case, please keep the original box until we have confirmed your claim is approved.

We stand behind our artwork with a 100% quality guarantee. The Picturalist prints on the best papers on the market by Hahnemühle, Canson and Legion Papers. Each work is created custom just for you and is non-returnable.

Occasional damage by FedEx in transit happens and is out of our control. We are happy to work with you to immediately resolve any damage that might occur. However, transit damage is relatively rare.

If your work is damaged or you received the wrong image please email us at [email protected] or call 1-833-742-8872

1.3 CAN I RETURN A PRINT ?

Our prints are custom printed for each order that is placed, therefore they cannot be returned once purchased. However, if your print is flawed or damaged, please contact us at [email protected] and so that we can make sure that you are satisfied with your purchase.

1.4 WHAT DO I DO IF THE PRINT I ORDERED HAS A PRINTING FLAW ?

If your print has a printing flaw, please contact us at [email protected], so that we can make sure that you are satisfied with your purchase.

Unframed prints ship in tubes, and framed prints and canvases in boxes, providing extra protection and safe delivery.

Please note that we work hard to ensure that all images are displayed accurately, however screen resolutions and brightness may reflect sublet variations in colors from the final printed edition.

2 FREQUENTLY ASKED QUESTIONS - FAQ
2.1 DO I HAVE TO CREATE AN ACCOUNT TO BE ABLE TO BUY ON The Picturalist?

The Picturalist offers you an array of expertly curated artwork, photography and prints at affordable prices that you can customize, delivered at your door in 4 to 7 days.

By creating an account on The Picturalist, you will be able to take advantage of additional features including collecting your favorite images throughout the site and receiving newsletters about new trends in the design world, brand new collections of new artists and special seasonal promotions.

If you are a business working in the Interior Design field, Architecture or you are a Furniture Showroom or a Gallery, create your trade account profile here. Once we check your credentials, you will be able to see your trade price online. You will also be informed of the Trade Shows we will be participating in, to make your sourcing easy.

You can also send us a purchase order and we will create a quote for you. POs can be sent to [email protected]

 

2.2 HOW DO I KNOW YOUR WEBSITE IS SAFE TO USE MY CREDIT CARD ?

Our website is SSL-Certified (note the green padlock on our web address) and each transaction is securely encrypted.

2.3 ARE PRODUCTS AT THE PICTURALIST SOURCED SUSTAINABLY ?

CONSCIOUS SOURCING

All our moulding is eco-responsible whenever possible.


• Our moulding is Made in the USA whenever possible for a reduced carbon footprint.
• All paper in our catalog comes from sustainably managed forests.
• We never, EVER purchase endangered species wood.
• We work with our vendors to develop innovative new packaging materials.

 

CONSCIOUS WASTE

Conscious Waste = Zero Landfill


• Every single ingredient that can be recycled or upcycled, absolutely is.
• Our trash compacter & can crusher reduces trash hauls & carbon emissions.
• All ink and toner cartridges are refilled or recycled.
• Electronic waste is specially processed to reduce leaching.
• Zero by-products from printing our catalogs end up in a landfill. Everything is recycled!
• The very small amount of waste that remains is converted into energy or materials used to make concrete!

After your picture frames and prints are done, everything gets shipped out to you. You can recycle it just like you would a plastic shopping bag. As you can imagine, we’ve got a lot of boxes coming in and out of The Picturalist. That’s why one of our brilliant team members started a “send it forward” project so that we re-mail and re-purpose as many of these boxes as possible.

(Here’s a cool fact: maintaining the original shape of a box lengthens its life – the recycling process shortens fibers, limiting the number of times it can be reused to about six or seven).

Learn more on our website link clicking here.

2.4 HOW ARE YOUR PRINTS FRAMED ?

At The Picturalist, prints are crafted to the highest industry quality by our fine art printer using fully archival Epson inkjet pigments on Hahnemuhle, Canson or Legend Papers (100 % cotton rag) paper.

This printing method is also known as giclée and differs from digital C-prints or screen-printing. All prints are archival, meaning that will resist fading and yellowing and use all-natural materials. All artwork and photography are printed on our quality papers in the following presentations:

 

With 2 INCH WHITE BORDER ALL AROUND to simply leave a clean white gap between the frame and the artwork.

 

 

 

 

IN SHADOWBOXES

 SIZES

  • Listed sizes refer to the size of the frame, not the image.
  • Your print will be mounted floated on a smaller foam core adding a sensation of depth, typically leaving a 3 inch space between the edge of the print and the frame.

QUALITY

  • UV-blocking acrylic glass, which protects against 95% of UV rays and is twice the price of glass
  • Acid-free, archival mats in pure white, off-white, matte black or neutral linen
  • Matching spacers the mat used on the internal sides of the frames to create a sense of depth in the shadowbox
  • Strainers on the back to reinforce the structure of the frame
  • Moisture proof taped backing that prevent dust from getting into the frame
  • Metal french type cleats to easily hang and keep straight your art once it is installed.
  • A deckled edge (also called torn edge) is done all around the printed paper

 

 

 

WITHOUT MAT AND WITHOUT BORDER

Also called full-bleed, this method is when the image goes end-to-end to the  framing. This option is ideal when you want to achieve a seamless transition between the frame and the artwork for a more contemporary look.

 

 

 

WITH OVERSIZE MATTED PRINTS

Framing with oversize mats is an excellent way to take up empty space on a large wall, making the room feel fully inhabited, while still having a sense of order and neutrality. The wide mat acts as the cohesive element on the wall, leaving the artwork itself and its colors to be discovered only when getting close to the image.

These sophisticated framed pieces are best placed at eye level. We use thin edged metal frames for a modern look while simultaneously providing a clean border that boosts the impact of small-scale artworks.

Each print is created using the finest museum quality archival paper and inks, so you can enjoy your artwork for many years to come. Your chosen image will be framed, centered, with an oversize mat of your choice.

To incorporate images with an oversize mat into your designed space, consider creating a themed gallery wall of framed, ready-to-hang prints or a larger format taking central stage.

 

 

 

 

FLOATED PRINTS WITH A DECKLED EDGE PRESENTED IN SHADOW BOXES

 

A Shadow Box Frame adds a gallery character to your pictures. We place our images in an extra deep frame with plenty of space between it and the glass. The inside of the frame is lined with a choice of mats:

  • Neutral linen
  • Pure white
  • Off-White
  • Black

The mat used as the background will extend on the sides of the frame.

"Float mounting" creates the illusion that the print is floating on it's own above the mat and inside the frame. The shadow created underneath the prints add some extra drama. To achieve this we mount the artwork with archival mounting tape onto a foamboard and then mount that on the mat backing. The foamboard's thickness is what creates the float effect and shadow by spacing the art away from the backing.

We 'float' the images using with a hand torn deckled edged print using 100% archival rag paper and UV proof archival inks tested to last 120 years.

We use french cleats for easy hanging that always stay straight.

 

 

 

BOOK LEAF PRINT FRAMED IN DEEP SHADOWBOXES

What is a book fold print? When we print the image, we lightly fold it at the center. We then affix its center and ends to the base mat creating and impression of movement and depth. This way of framing creates a book like shadow on its mat and a sense of movement and depth. We present them in a Shadowbox style framing with a choice of mat in a variety of colors like linen, pure white, off-white and matte black. The mat extends on the sides of the shadowbox.

 

 

If you'd like to know more on how to maximize the impact of your wall art or you're having trouble deciding which variation of framing would work best for your art choices and your design project, definitely reach out. We'll guide you through the custom framing process and together pick out the best way to present your artwork.

We enjoy custom orders so don't be shy, just get in touch with our team via the chat bubble on site or via email to [email protected]

 

 

2.5 WHAT IS A SUBSTRATE ?

Substrates are the different surfaces we offer you can print your selected artwork on.

We currently offer the following choices:

-Prints on Archival Paper

-Prints on Canvas

-Prints on Facemount Acrylic

-Prints on Facemount Metal

-Prints on LED Backlit Fabric

2.6 HOW ARE YOUR FRAMES MADE ?

All mats are acid free and custom cut to perfectly fit your artwork. Mats are 2” wide when cut around the artwork. All prints are framed by our professional framers and have an acrylic glass front to prevent against breakage or scratching. All framed products are equipped with a set of french cleats or a wire so that they are ready to be hung on a wall.

2.7 WHAT IS FINE ART PAPER ?

Our fine art paper has a natural white finish with a soft textured surface, similar to traditional watercolor papers. Our paper is 100% cotton with a minimum weight of 250 GSM on standard prints. Limited Edition Prints feature a 320 GSM weight. Our photographs are printed on Ultra Smooth, 250 GSM, 100% Cotton, White Paper.

 

2.8 WHAT IS A SHADOW BOX ?

When framing art in a shadow box, the artwork is printed on a textured archival paper then affixed to a foam core base. All edges are hand torn (deckled) and the print and the foam core are glued and centered on the mat.

The mat covers all sides too and the print seems to 'float' inside the box.

Elements of a shadow box are as follows:

  • UV-blocking acrylic glass, which protects against 95% of UV rays and is twice the price of glass
  • Acid-free, archival mats in pure white, off-white, matte black or neutral linen
  • Matching spacers the mat used on the internal sides of the frames to create a sense of depth in the shadowbox
  • Strainers on the back to reinforce the structure of the frame
  • Moisture proof taped backing that prevent dust from getting into the frame
  • Metal french type cleats to easily hang and keep straight your art once it is installed.
  • A deckled edge (also called torn edge) is done all around the printed paper

 

 

2.9 WHAT IS A CANVAS PRINT ?

Canvas prints are printed on the same cloth painters use. It is textured and you can see and feel the textile pattern. Our prints on Canvas are embellished with a thick varnish and paint that makes them come alive.

They come ready to hang, and are wrapped around 1.5” stretcher bars, and finished with a Natural Wrap, extending the artwork on the edge of the canvas so they can be displayed unframed if needed, boasting an attractive finished border.

 

 

2.10 WHAT IS A WRAP-NATURAL CANVAS ?

Our canvas prints use a poly-cotton blend canvas with 1.5” stretcher bars on which the canvas is wrapped on all four sides. Our Wrap-Natural finish means the artwork image continues on the edges of the canvas and could be displayed, unframed, on your wall, showing a well finished edge all around.

 

2.11 WHAT IS A FACEMOUNT ACRYLIC PRINT ?

Facemount on Acrylic is a modern and sophisticated way to showcase art and photography. They create an almost magical picture depth and elegance. Acrylic glass prints are break-proof, glossy and cleaning friendly.

 

You have 2 Choices:

 

UNFRAMED

Thanks to invisible french brackets, unframed acrylics seem to float on your walls. Unframed, our acrylic prints are perfect for minimalistic and contemporary decors.

All the characteristics of the artwork are intensified when mounted under glossy acrylic glass. The colors are more vivid and there is a great sense of depth. We use the ¼" (6 mm) thickness: The higher-end, maximum effect of presence.

No need to worry about fingerprints or blemishes. A microfiber cloth and household cleaner can be used to clean these prints and are perfect for public spaces and other high traffic areas.

 

FRAMED

When choosing Facemount Acrylic, you can add a frame or not. Our gallery style frames are recessed to the back of your artwork, without glass. You can choose from the following floater frames:

  • Black

  • White

  • Natural Oak

  • Light Walnut

  • Soft Silver

  • Gilt

 Framed acrylic prints result in beautiful artwork framed in a contemporary, luxurious manner.

 

2.12 WHAT IS A FACEMOUNT METAL UV PRINT ?

If you would like your images to stand out with a striking depth and gloss, aluminum mountings are a great choice especially if you want them to withstand humidity variations. We offer you images printed directly onto aluminum, using our 7-color process UV printer. In this process, inks dry under UV light. Images are sealed using an aluminum sealant.

Qualities:

  • Impressing brilliance: perfect for colourful images

  • Printed on ultra-thin light aluminum

  • Perfect for outdoor areas like porches and verandas or indoor swimming pools and bathrooms

  • Unframed metal prints seem to float on your walls.

 

 

 

 

2.13 IS THERE A PROCESS THAT FACEMOUNT METAL WALLART UNDERGO FOR SUCCESSFUL LONG OUTDOOR LIFE ?

Our outdoor collection is constructed with rust proof materials like aluminum, mildew proof backings and resin based frames that can withstand the test of natural elements. UV inks are used and sealed with special coating to fix colours to the substrate and assure a longer life.

2.14 WHAT IS THE LIFE EXPECTANCY OF OUT DOOR WALL ART ?

UV printing is very durable especially on metal, a coat of sealing is applied for maximum durability. Life expectancy varies on where the art piece is located, whether it is covered from direct sunlight or not and strongly based on colors featured, reds being subject to quicker fading than other colours if exposed to direct sun rays.

2.15 WHAT ARE THE TYPES OF YOUR MOST POPULAR OUTDOOR WALL ART ?

Popularity and subjects really depend on application and type of design. We noticed that subjects that blend well with the outdoor settings are definitely more popular including, nature specifically inspiring images of flowers, coastal and marine photography as well as abstract and minimal art. Clients generally look for images that are relaxing and inspiring and celebrate beauty.

2.16 WHAT WOULD BE THE OPTIMUM LOCATION FOR HANGING OUTDOOR WALL ART ?

The best location is always based on the design of the outdoor space, interior design dictates its positioning considering the focal point of the space. Other than that the optimal location would be away from direct sun exposure.

2.17 WHAT IS AN LED BACKLIT BOX ?

The Picturalist offers you award-winning LED backlit frames that make your photos really “pop.” Because your photos are printed on a special mat fabric, the three- dimensional effect created by these frames is very impressive.

Only 1.6 inches in depth, these frames feature a sleek and elegant LED profile. They’re perfect for projects with limited space. And they integrate beautifully into custom wall systems and millwork.

The LED panels create an evenly lit, dimable surface. They operate on 12 volts, last 20,000+ hours, and feature a warmer light output from 3500 to 4000k.We offer our frames in 2 finishes:

-Matte black metal

-Silver metal

 

2.18 WHAT IS A LIMITED EDITION COLLECTION ?

An edition is a limited series of a piece of artwork decided by the artist. For example, an edition of 15 means that only 15 examples of that work will ever be printed.

If you buy edition 2/15 in 40 x 60 inches, then you own the second printed piece out of 15, of that size print run. Once an edition is closed, no further prints will be made of it.

 

 

2.19 DO PRINTS COME WITH WHITE BORDERS ?

You have 2 options:

Option 1: You can select your paper prints to come with a 2” border . This border created a white gap that can enhance the artwork and make a clear difference with the frame you select. To obtain this border make sure you select on the drop-down-menu:

“with a 2 inch white border all around”

Option 2: You can also choose to avoid any line between the frame and the artwork for a deeper visual effect, using the following option on the same drop-down-menu:

“without mat and without border”

2.20 WHY DO I GET THIS MESSAGE WHEN CHOOSING FRAMES OR SIZES? ‘Selection Not Offered, Kindly choose another Set of Combinations’

Mats are not offered on large framed products yet. If you want to have a mat surrounding your selected artwork, please choose a smaller frame size.

2.21 HOW DO I KNOW MY LIMITED EDITION PRINT IS AUTHENTIC ?

All limited edition prints are accompanied by a signed and numbered certificate of authenticity.

The authenticity card contains the artist’s signature, the edition sequential number and the title of the work.

 

 

2.22 WHAT TYPE OF PAYMENT METHODS DO YOU ACCEPT ?

We accept the leading credit cards including Visa, Mastercard, American Express, JCB, Diners Club and Discover.

 

 

2.23 WHAT IS THE CVV CODE?

The CVV code or Credit Card Verification Value, is the three digit number printed in the signature space on the back of most credit cards. For American Express, it is the four digit code located on the front of the card.

 

 

2.24 HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ?

UNFRAMED ship in approximately 2 to 4 business days .

FRAMED PRINTS on paper, acrylic or metal ship in approximately 4 to 7 business days. Please note that all prints are made-to-order.

LED BACKLIT BOXES take extra time because each LED box is designed to match your dimensions and made out of metal along with its LED electrical circuit and ships in 3 to 4 weeks.

Shipping with UPS usually takes 2 or 3 days to destination.

 

 

2.25 HOW IS MY ORDER SHIPPED ?

All unframed prints are shipped in a standard reinforced tube to guard against bending and warping. Framed prints are shipped via UPS in a specially engineered cardboard box with a fitted interior wrapping for each frame.

 

 

 

2.26 DO YOU SHIP INTERNATIONALLY ?

The Picturalist currently ships all framed products within the United States including Puerto Rico, and to Canada.

Bulk orders for the Hospitality industry are shipped anywhere in the world.

Unframed prints ship internationally, rolled, in a tube.

 

 

 

2.27 HOW DO I CARE FOR MY UNFRAMED PRINT ?

Handle your print with care avoiding touching the surface printed and the white border. Since our papers are mat, fingerprints might be visible as natural oils from your fingers might show with time, once the print is framed. Handle though the edge of the paper and bring it to be framed quickly for protection. 

 

 

2.28 HOW DO I PURCHASE YOUR PRODUCTS FOR MY OFFICE OR COMPANY ?

We are glad to work with you on curating a corporate collection and selecting works to fit your company culture. Please contact our sales team at [email protected].

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