Terms & Conditions

 

Return and Exchanges

At The Picturalist, we take pride in the exceptional quality and craftsmanship of our art products. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.

As our prints are custom made to order according to your specifications, all of our prints are final sale and non-returnable.

Return for Damaged Item: 

  • Please note that proof of purchase is required for a refund of a damaged item.
  • Upon reception of a picture showing clearly where the item is damaged at claims@thepicturalist.com  within 5 days of reception of the item, your claim will be inspected, and exchanges, credits and refunds will be issued for the purchase price only.
  • Any taxes charged will be refunded in accordance with state and local laws.

Return for Large item only: 

  • Merchandise that is refused because it does not fit through an entryway will be refunded in merchandise or credit only.
  • Shipping charges are non-refundable with the exception of damaged or defective merchandise.
  • We offer a one-time refund exchange or credit when an original sales receipt or proof of purchase is presented within 30 days of order delivery.

When returning an item, please email us at claims@thepicturalist.com and complete the information using the return address label we provide. Pack your return securely and be sure to ship it via insured US Mail or Fedex. Retain your shipping receipt for your records.

Should you decide to cancel a return and keep the item after a refund was issued, we reserve the right to charge your credit card in the amount of the refund issued.


Changing or cancelling an order

Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time.

 

Payment options

We accept all major credit cards.

 

Pricing

All prices in our catalogs are in US dollars.

They are subject to any applicable taxes according to state and local laws.

Availability, prices and delivery rates are subject to change.

 

Sales Taxes

Any taxes will be charged in accordance with state and local laws.

 

Final sale & Clearance items

Final sale and clearance items purchased through The Picturalist are considered final sale and are non-returnable and non-refundable.

 

Privacy Policy

Please, read our Privacy policy

 

* ATTENTION: There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.

 

Questions? Just call 1-833-742-8872 or 1-833-PICTURA or email us at claims@thepicturalist.com.

We promise to respond quickly.