Shipping & Returns Policy | The Picturalist Fine Art Prints

Shipping

We ship to any physical address in the United States and Canada via FedEx, from our facilities in Dallas TX, Portland OR, and North York ON. We do not ship to P.O. boxes.

Every artwork ships in 10 business days. Unframed prints ship in protective tubes; framed prints, acrylics and metal pieces ship in secure, art-specific boxes. Each piece is hand-inspected before it leaves our facility.

Door-to-door delivery is available to residential and commercial addresses, weekdays and Saturdays. Shipping rates are calculated at checkout based on your item and destination.

All transactions are SSL-secured.

Returns and Damage Claims

Because every piece is custom made to your specifications, all sales are final and non-returnable.

If your artwork arrives damaged, email photos of the damage and the shipping carton to claims@thepicturalist.com, or call 1-833-742-8872, and we'll issue a replacement. Every print is verified against the artist's source file before it ships, backed by our quality guarantee.

If you notice an error in your order, contact us immediately at claims@thepicturalist.com so we can correct it before production begins.

Full policy details are in our Terms & Conditions.

Questions? Call 1-833-742-8872 or email claims@thepicturalist.com.