Terms & Conditions
Our Commitment to You
Every piece at The Picturalist is custom made, printed and framed to order, to your exact specifications. That care is what lets us guarantee museum quality on every wall. It also means our policies work a little differently than off-the-shelf retail, and we want you to understand them clearly before you order.
Because each piece is built specifically for you, all sales are final once production begins. We stand behind the craftsmanship of every order: if something arrives damaged or doesn't match what you approved, we will make it right. Details below.
Damage Claims
- Email clear photos of the damages to the item, exterior package and address tag to claims@thepicturalist.com within 5 days of delivery.
- We review every claim personally and issue a replacement of the exact item once damage is confirmed.
- Changing a delivery address after the order ships will incur charges set by our shipping carrier.
Large and Oversized Pieces
Please measure doorways, hallways and elevators before choosing your size. If a piece is refused because it doesn't fit through an entryway, we will issue merchandise credit for the item, minus inbound and outbound shipping. Shipping charges themselves are non-refundable.
Before refusing or returning any item, contact us first at claims@thepicturalist.com, by phone at 1-833-742-8872, or through the chat on our website. We're glad to help you find a solution before a return becomes necessary. If a return does proceed, return shipping costs will apply.
Changing or Cancelling an Order
Every artwork from The Picturalist is made to order, and production begins as soon as your order is received.
You have 48 hours from the time you place your order to request a change or cancellation. After this 48-hour period, your order can no longer be changed, cancelled or refunded.
Before completing your purchase, please carefully review your selected artwork, dimensions, colors, framing and any customization options.
Not sure about a detail? Our team is happy to assist you before you order, helping ensure your artwork is exactly what you envision for your space
Payment, Pricing and Taxes
We accept all major credit cards, Applepay, Google Pay, Shop and PayPal. Prices are listed in US dollars and are subject to local taxes. Availability, pricing and delivery times may slightly change but vary between 7 and 10 business days plus 2 for shipping.
Questions
We promise to respond quickly. Reach us at 1-833-742-8872 (1-833-PICTURA) or claims@thepicturalist.com.
For more detail, see our FAQ, Art Advising Services, Privacy Policy, and Shipping & Returns.
