FAQ

No, but registering gives you access to promo codes, wishlists, and newsletter offers. Trade professionals (designers, architects, showrooms) can apply for a trade account to access net pricing.

Browse our collection, select the artwork, choose your size and frame options, and add to cart. Follow the secure checkout to complete your order.

We offer wood, metal, and acrylic frames in multiple finishes.

See our Frames for Paper Prints and Floater Frames for Canvas and Metal pages for full options.

Yes. Select your preferred dimensions during checkout. For sizes not listed, contact us a tinfo@thepicturalist.com.

Yes. Provide a Pantone shade, Benjamin Moore color reference, or fabric scan and we will match the artwork.

Custom color matching and new designs are priced at $65/hour.

A 25% surcharge applies to brand-new custom artwork commissions, paid directly to the artist.

Yes. Choosing artwork online should feel effortless. Before placing your order, our Art Advisors are pleased to assist you with:

* Artwork selection
* Size recommendations
* Frame selection
* Presentation options
* Color consultation
* Gallery wall planning

Digital room visualizations and custom color matching—including adjustments to coordinate with Benjamin Moore® paint colors—are also available upon request.

Most custom color modifications require approximately one hour of design time and are billed at $65 CAD per hour.

Yes.

All orders within the United States and Canada are shipped Delivery Duty Paid (DDP).

The price you see at checkout is the price you pay. There are no surprise customs fees, duties, brokerage charges, or cross-border tariffs upon delivery.

Your artwork is delivered directly to your door with complete peace of mind.

Absolutely.

Selecting artwork is an important design decision, and we are pleased to offer several complimentary services to help you choose with confidence.

Our Art Advisors can assist with sizing, proportions, framing, and placement recommendations.

You may also request a digital room visualization by sending us a photograph of your space, allowing you to preview the artwork before purchasing.

For projects requiring precise coordination with interior finishes, our Color Matching Service can adapt selected artworks to complement your décor, including Benjamin Moore paint references. Most custom adjustments require approximately one hour of design time at US $65 per hour.

We ship framed products within the USA (including Puerto Rico) and Canada. Unframed prints ship internationally in tubes. Bulk hospitality orders ship worldwide. International transit typically takes 10–14 business days, subject to customs clearance. Import duties are the buyer's responsibility.

Every artwork is produced to order.

• Unframed Fine Art Prints typically ship within 3 business days.
• Framed Fine Art Prints, Canvas Prints, and Chromaluxe Metal Prints typically ship within 10 business days.

For time-sensitive projects, Rush Production is available for most orders for approximately 20% of the order value.

• Unframed prints: 2–4 business days
• Standard framed prints (paper, acrylic, metal): 4–10 business days
• Custom-sized or color-matched items: 15 business days
• Custom Larson Juhl frames: 15 business days
• LED Backlit Boxes: 3–4 weeks
• Add 2–3 days transit via UPS or FedEx; Canada adds up to 5 business days

We cannot ship to P.O. boxes, APO/FPO addresses, or US Territories for framed artwork.

Every artwork at The Picturalist is produced exclusively for you.

From the moment your order is placed, your selected artwork is individually printed using archival museum-grade materials, carefully framed by hand, and finished according to your chosen size, frame, and presentation. Nothing is mass-produced or held in inventory.

This bespoke approach allows us to deliver exceptional quality while ensuring every piece is crafted specifically for its future home.

Should you have any questions before ordering, our Art Advisors are always pleased to assist with sizing, framing, or presentation recommendations.

Your artwork is fully protected throughout its journey.

Should your order arrive damaged in transit, we will replace it promptly at no cost to you.

Simply email photographs of both the packaging and the artwork to info@thepicturalist.com within seven days of delivery. Your replacement will be prioritized immediately.

We stand behind every artwork we produce.

If your piece arrives with a printing imperfection, finishing defect, or does not meet our museum-quality standards, please contact us within seven days of delivery.

We will produce and ship a replacement at no additional cost.

All prints are giclée (archival inkjet) on Hahnemühle, Canson, or Legion Papers (100% cotton rag, 250–320 GSM). Inks are UV-proof, acid-free, and color-stable for 80–120 years.

A shadow box presents the artwork on a foamboard pedestal inside a deep frame, lined with archival matting on all sides. The print appears to float above the mat, creating a gallery-depth effect. Edges can be straight or hand-torn (deckled).

Archival Paper: Museum-quality 100% cotton rag, matte finish

Canvas: Poly-cotton blend with 1.5-inch stretcher bars, embellished with varnish

Chromaluxe HD Metal Print: UV-printed on aluminum; rust-proof, suitable for humid spaces and outdoor areas

LED Backlit Fabric: Printed on mat fabric in an ultra-slim LED frame (1.6 inches deep); dimmable, 20,000+ hour lifespan

All artworks at The Picturalist are custom printed, framed, and finished to your exact specifications. Because each piece is produced individually for you, all sales are final.

In exchange, we guarantee every order against transit damage and printing or finishing defects.

If your artwork arrives damaged or fails to meet our museum-grade quality standard, email us at claims@thepicturalist.com with photos of the packaging and damage within 30 days. We will replace it at no charge.

Before you order, our Art Advisors are available free of charge to help confirm your size, framing, and color choices. Digital room mockups and color matching services are also available on request.

Yes. All products carry a 1-year warranty from the date of delivery against manufacturing defects under normal use conditions. Damage from direct sunlight, excessive humidity, or physical misuse is excluded.

Prints are high-quality reproductions and do not include the original artist's signature. Each piece comes with a certificate of authenticity from The Picturalist or Getty Images (for the Getty Images collection). Limited Edition prints include a signed and numbered certificate.

Visa, Mastercard, American Express, JCB, Diners Club, and Discover. All transactions are SSL-encrypted.

Discount codes cannot be combined. Trade account holders already benefit from net pricing and are not eligible for additional promotional codes. Codes cannot be applied retroactively.

All prices are in US dollars (USD $).